WEBSITE PRIVACY POLICY

• This privacy policy sets out how Shethiya Telecom uses and protects any information that you give Shethiya Telecom when you use this website.
• Shethiya Telecom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
• Shethiya Telecom may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
• We use Posthog to capture the customer journey and collect customer insight for Training, Marketing & Analysis purposes

Types of personal information collected by Shethiya Telecom:
A User may have limited access to the Website and utilize some of the Services provided by Shethiya Telecom without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our website. As part of the registration process, Shethiya Telecom may collect the following categories of Personal Information from the Users (hereinafter collectively referred to as “User Information”):
• Name
• User ID;
• mail address;
• Address (including country and postal code);
• SMS for auto-read OTP;
• Contact list for "refer & earn"
• Gender;
• Age;
• Phone Number;
• Posthog user journey tracking
• Other details as the User may volunteer.
• Any other information required under the lawful contract or otherwise
Shethiya Telecom may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.

Purposes for which your information may be used by Shethiya Telecom:
• Shethiya Telecom will retain User Information only to the extent it is necessary to provide Services to the Users. The information which Shethiya Telecom collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:
• Registration of the User on the Website;
• Processing the User’s orders / requests and provision of Services (including provision of safe Services);
• Completing transactions with Users effectively and billing for the products/ Services provided;
• Technical administration and customization of Website;
• Ensuring that the Website content is presented to the Users in an effective manner;
• Delivery of personalized information and target advertisements to the User;
• Improvement of Services, features and functionality of the Website;
• Research and development and for User administration (including conducting user surveys);
• Non-personally identifiable information, exclusively owned by Shethiya Telecom may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and Shethiya Telecom may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
• Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
• Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users;
• Verification of identity of Users and perform checks to prevent frauds; and
• Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers.

SHIPPING AND DELIVERY POLICY

• This delivery and shipping policy (“Policy”), together with the Terms, sets out our policies and procedures towards delivery and shipping of Products purchased on Shethiya Telecom Platform.
• We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the Shethiya Telecom Platform. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.
• By agreeing to use the Shethiya Telecom Platform and/ or purchasing a Product on the Shethiya Telecom Digital Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Shethiya Telecom Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Shethiya Telecom Platform.

Terms of Shipping and Delivery

• We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you ("Logistic Partners"). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Shethiya Telecom Platform at the time such Product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timelines depend on the pin code to which delivery is made. You can understand the estimated timelines on the ‘Product Detail Page’, once you enter the relevant delivery pin code. In any case the user will be provided with an estimated timeline for the delivery of the Product purchased from the Shethiya Telecom Platform. This estimated timeline shall be notified to the user on the ‘Product Detail Page’, displayed at the time the order is confirmed by us. We follow below mentioned terms for hyperlocal delivery

• Delivery product wise different – different during delivery
• You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Shethiya Telecom Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order on the Shethiya Telecom Platform.

• You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Shethiya Telecom Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that, you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order.
• While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

• Logistical issues beyond our control
• Unsuitable weather conditions
• Political disruptions, strikes, employee-lockouts, etc.
• Acts of God such as floods, earthquakes, etc.
• Other unforeseeable circumstances.

Disclosures On Data Protection

This is done to ensure that customer’s data is not misused. Basic disclosures that any company has to comply with when it is collecting customer’s data are:

The identity of the data collector and controller.
The purpose(s) for data collection.
The intention to store the data, the duration of data storage, and any intention to process it further.
Any intention to share the data with other companies and details of those companies and their purposes.
Whether the customer must share the data and any eventual loss of benefit if the customer refrains from sharing the data.

Disclosures on Privacy

Data are used by the website/App to enhance the customer experience. However, to do so, companies collect data from the customers, which include their location through these data collection. Disclosure about collecting the data and consent from the customer is required to be followed by all websites/App